EPIM Sales Policy

This Sales Policy explains the purchasing, licensing, renewal, update, cancellation, and refund terms for EPIM Pro, EPIM Pro Business, and other paid EPIM services.

License Options and Update Rights

  • Annual Subscription
    Includes all updates and priority support while the subscription is active. Renews automatically each year unless canceled before the next renewal date.

  • Perpetual License
    Pay once and use EPIM forever. Includes updates, new versions, and priority support for 12 months from the purchase date.

  • EPIM Pro Business
    Each user connecting to a shared EPIM database needs an individual EPIM Pro Business license. EPIM Server is free to download and install.

Cancellations and Renewals

Annual subscriptions renew automatically at the end of each billing period unless canceled before the renewal date.

Canceling your subscription stops future renewals. EPIM remains available until the end of the current paid subscription period. After the 30-day money-back guarantee period, no partial refunds are provided for unused subscription time.

Canceling a subscription does not automatically request a refund. To request a refund during the eligible 30-day period, contact EPIM Support.

Update Extensions for Perpetual Licenses

A perpetual license continues to work after its included 12-month update period ends. You can keep using the last version you received for as long as you want.

Update extensions are optional and provide access to updates, new versions, and priority support for another 12 months. The new update period begins on the date you purchase the extension and applies to one perpetual license.

Current update extension prices are available on the Pricing page.

Refunds

We offer a 30-day money-back guarantee for the initial purchase of an EPIM Pro or EPIM Pro Business license, whether purchased as an Annual Subscription or Perpetual License.

If the product does not meet your needs, contact us within 30 days of the purchase date to request a refund.

To request a refund, please provide:

  • Your full name
  • Order ID number
  • The purchase date
  • A brief reason for your request

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Non-Refundable Payments
Automatic subscription renewals are non-refundable. After the initial 30-day money-back guarantee period, no full or partial refunds are provided for unused subscription time. Activated update extensions are also non-refundable.

Purchases Through Third-Party Stores

Purchases made through the Microsoft Store or another third-party platform are subject to the refund, renewal, and cancellation policies of that platform.